Help Center
Find answers to common questions about Laxiera POS, payments, and more.
How long does merchant setup take?
Most merchants complete initial setup—business profile, catalog, and first device—in under 15 minutes using the first-time wizard.
How do I contact support?
Reach us via live chat in the dashboard or email support@laxiera.com. Include your business name and a short description of the issue.
What hardware do I need to run Laxiera POS?
A tablet or computer, a supported receipt printer, and a card reader are enough to get started. You can add kitchen printers, cash drawers,…
Does the POS work if my internet drops?
Yes. Orders can continue offline and sync when connectivity returns. Card payments require a connection unless your reader supports offline…
Can I run multiple locations from one account?
Yes. Merchants can manage multiple locations, menus, and staff roles from a single dashboard with location-level reporting.
How do tips and splits work at the register?
Servers can split checks, apply tips on-screen or on the reader, and close tickets with itemized receipts for guests.
How do I send an invoice to a customer?
Create an invoice from the dashboard, add line items or catalog products, then email or share a payment link. Customers can pay by card onli…
Can I set up recurring invoices?
Yes. Schedule recurring invoices for retainers, memberships, or subscriptions and Laxiera will send them on your chosen cadence.
Do you support deposits and partial payments?
Yes. You can request a deposit up front and collect the balance later, or accept partial payments against an open invoice.
Can invoices use my brand?
Upload your logo and business details once; they appear on invoices, receipts, and customer-facing payment pages.
How is my data protected?
Laxiera uses encrypted connections, role-based access, and payment processing through Stripe so card data stays in a PCI-compliant environme…